FAQ

FREQUENTLY ASKED QUESTIONS:

1. ORDERS & PAYMENTS:

Q. How do I place an order ?

Simply browse your favourite pieces, add to cart and proceed to secure checkout.

Q. What payment methods do you accept ?

We accept UPI, debit/credit cards, net banking and selected wallets.

Q. Can I cancel my order ?

Orders once dispatched, cannot be cancelled.

2. SHIPPING & DELIVERY:

Q. How long will my order take to arrive ?

Orders are delivered within 5-7 business days across India.

Q. How can I track my order ?

You will receive a tracking link via SMS/E-mail once your order is shipped.

3. RETURNS, REFUNDS & EXCHANGES:

Q. Do you accept returns ?

No, we do not accept returns. All pieces are Final Sale.

Q. Do you offer exchanges ?

Yes, only if you receive a damaged or incorrect item.

Q. What should I do if I receive a damaged product ?

Q. Do you offer refunds ?

We do not offer refunds. In rare cases, store credit may be provided.

4. PRODUCT & QUALITY:

Q. Is your jewellery Anti-tarnish ?

Our pieces are crafted with high-quality materials and are Anti-tarnish.

Q. Can I wear it daily ?

Yes, but we recommend avoiding water, perfumes and chemicals for longer life.

Q. Will the colour fade ?

With proper care, the finish lasts long. Store in a dry place after use.

5. CARE INSTRUCTIONS:

Q. How should I store my jewellery ?

Store in a dry, airtight box or pouch provided with your order.

Q. Can I wear jewellery in water ?

Avoid water exposure to maintain shine and longevity.

CONTACT & SUPPORT :

Q. How can I contact you ?

📧 E-Mail: zafirabybanno@gmail.com

📱 Instagram: @zafirabybanno